How does LUNCH:ON work?
- Here’s the deal:
By 10:00 AM: LUNCH:ON will send you the daily menu for your location.
By 11:15 AM: Place order before the daily cut-off time.
12:30 pm - 01:00 pm PM: Lunch is delivered to your location.
Booya! It’s that simple.
HOW DO I TURN LUNCH:ON AT MY OFFICE OR SCHOOL?
- To turn LUNCH:ON in your office, we may need a certain number of your colleagues to sign up. Help us spread the word with your co-workers and it will be hello delicious lunches for you soon! If you work in a small office and still want to get your LUNCH:ON, shoot us an email at firstname.lastname@example.org and we will try to group you with an office nearby.
HOW DO I ORDER?
- You can place your order online through our website or mobile app. Be sure to look for the order confirmation notification to follow.
WHAT ARE THE TYPES OF MEALS OFFERED?
- We offer a variety of options to meet any sort of dietary restriction from multiple restaurants each day– non-vegetarian, vegetarian, vegan, low-calorie meals, etc.
HOW WILL I KNOW IF MY ORDER HAS BEEN PLACED?
- You will receive an order confirmation once your order has been placed. We will also email you a payment receipt confirming your order details. If you do not receive these, there may be a problem with the payment method we have on file. Feel free to contact support or shoot us an email at email@example.com and we will get right back to you with help on the issue.
CAN I PLACE A GROUP ORDER?
- What's better than LUNCH:ON? LUNCH:ON with friends! To place a group order go online and order the quantity you'd like!
CAN I ORDER IN ADVANCE?
- Fo sho! We publish the week’s menu over the weekend and you can pre-order and edit your orders at any time.
CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
- Yes, you can cancel your order any time before the daily cut-off time in the 'Manage Orders' section. We will then either refund the method of payment we have on file or provide you with LUNCH:ON credits for use on your next order.
IS THE FOOD ALWAYS THE SAME?
- No way! We keep it fresh yo! We rotate our restaurants and pick the best options from their menus so you will get a good variety of cuisines. Don’t worry though, if we notice that a particular dish or restaurant is a favorite in your office, we will feature it more often.
DO YOU EVER RUN OUT OF THE DAY’S LUNCH ITEMS?
- Unfortunately yes, we do sell out sometimes, but we do our best to avoid this. If you see an item on the menu that you don’t want to miss, you can always pre-order it online.
CAN I CUSTOMIZE MY ORDER?
- No, unfortunately you can’t, but we are always looking to improve our service so stay tuned.
ARE THERE MINIMUM DELIVERY AMOUNTS OR DELIVERY FEES?
- Definitely not, my friend! You pay the amount you see listed only. There are no delivery fees or minimums. We try to keep our prices as close as possible to the amount listed on the restaurants menu (even less sometimes!).
HOW WILL I KNOW WHEN MY FOOD HAS BEEN DELIVERED?
- You will receive a notification message once your food has been delivered to its designated location. Pick it up quickly before somebody steals it!
DO I NEED TO BE AVAILABLE TO PICK UP MY FOOD WHEN IT IS DELIVERED?
- Nope! Your office’s orders will be delivered to a designated common location in an insulated bag to keep them at the right temperature, so no need to interrupt what you are doing. We’ve got you covered.
WHAT DO I DO IF I AM NOT HAPPY WITH MY DELIVERY?
- Contact us immediately! We definitely want to hear about it, if that is the case. Contact us or shoot us an email at firstname.lastname@example.org so we can remedy this pronto.
WHY WAS AED 1.00 CHARGED TO MY CREDIT CARD WHEN I SIGNED UP?
- When adding a new card our payment provider will an amount of AED 1.00. Don’t worry, this amount will only be authorized and is never charged. If for any reason, your bank actually charges you for this amount, our system will immediately reimburse you.
CAN I REVIEW MY MEAL?
- Oh yes! Once your order is delivered, you will be asked to give it a rating from 1-5 and let us know what you did and didn’t like. This will help us serve you better and will be directly communicated to the restaurant.
LUNCH:ON Pro FAQs
What is LUNCH:ON Pro?
- LUNCH:ON Pro (or “Pro”) is a monthly subscription which gives you access to your daily lunch at 25 AED with free delivery. There is a 14 day free trial subscription which renews thereafter at AED 39/month
What do I need to sign up? Is Pro available to everyone?
- The Pro subscription is available to eligible users at certain companies who have received specific information about LUNCH:ON Pro via email or SMS.
If you are an eligible user, you’ll be able to sign up by clicking “Start Free Trial” on the LUNCH:ON Pro landing page. You must have a verified mobile phone number, verified via SMS during sign up or from the Profile page.
What extra treats can I expect?
- We’ll be delivering treats and special offers on an ad hoc basis. No clues! Everyone loves a surprise.
How do I manage my subscription?
- You can view and manage your Pro subscription details in the “Basic” section of the Profile page.
I cancelled by mistake, can I restart my subscription?
- If you cancelled during your free trial period, you will no longer be eligible to use the remaining time on this offer. If you accidentally cancelled your subscription and wish to remain with the service, you must take out a paid subscription. To find out more, email us at email@example.com.
What happens after my free trial?
- Your subscription renews automatically at AED 39/month so you can continue enjoying LUNCH:ON Pro and your daily lunch at 25 AED.
Do I have to order every day?
- No, just order whenever you like :)
How many lunches can I order a day at 25 AED?
- You get 1 order per day at the Pro price of 25 AED and any additional orders that day will be charged at the regular price.
What meal and restaurant options will I get?
- You will see the same menu that is featured at your company but will avail the special Pro pricing.
How much does the food typically cost? How much am I saving?
- Meals vary in price but average at about AED 35. Pro customers get those same meals at the Pro price of AED 25.
What if I don’t like the options that you show me?
- We do our best to show options that your company loves but if that's the case please let us know! Email us at firstname.lastname@example.org.